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Water Damage to Home in Mequon

5/1/2018 (Permalink)

Water Damage Water Damage to Home in Mequon Drywall removed from part of the ceiling in the family room.

This family’s Mequon residence experienced serious water damage after a faucet was left on in an upstairs bathroom. SERVPRO of Ozaukee County has the expertise and equipment to mitigate residential water losses just like this one.

In this particular situation, the water went from the upstairs bathroom down through the floor and into the ceiling of the family room and kitchen below.  The family room ceiling and one wall were saturated and had to be removed. The flooring  below was ruined and both the ceiling, wall and the flooring had to be replaced. After replacing the drywall the painters came and painted.  Finally the floors were installed and the drapes were hung.  The furniture was put back and the family was very grateful to be able to use the space again.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed. 

Our SERVPRO Representative will ask several questions: 

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Faster to Any Size Emergency

In many cleaning and restoration situations, immediate action is needed. Water is particularly invasive, quickly spreading throughout your property and being absorbed into floors, walls, furniture, etc. SERVPRO of Ozaukee County arrives quickly and starts the water extraction process almost immediately. 

For help restoring your home after a water loss, call SERVPRO of Ozaukee County at 262-242-8888. We’ll make it “Like it never even happened.”

Proud to Be an IICRC Certified Firm

5/1/2018 (Permalink)

SERVPRO of Ozaukee County is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards for the Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

Mold Infestation in Mequon

5/1/2018 (Permalink)

This Mequon family discovered extensive microbial growth in their home, thanks to a water loss that went undetected for several months.  Believe it or not, mold problems like this can be mitigated with the right expertise and equipment.  SERVPRO of Ozaukee County has trained technicians that were able to remove the mold growth and the stain, and then restore the space to preloss conditions.  The family was very grateful that we were able to recover their home and protect them from any potential health effects. 

The Mold Remediation Process:

Every mold infestation is different, from the extent and type of growth, to the variety of materials affected.  Each scenario requires a unique solution, but the general process stays the same.  When you discover mold, call us at 262-242-8888 and we will go through our standard mold remediation process: 

* Inspection and Mold Damage Assessment

* Mold Containment

* Air Filtration

* Removing Mold and Mold-Infested Materials

* Cleaning Contents and Belongings

* Restoration

If You See Signs of Mold, Call Us Today at 262-242-8888

When a SERVPRO Owner Has a Water Loss Part 2

5/1/2018 (Permalink)

Now I know what other people go through when they have a water loss.  It is loud.  It is disruptive.  And did I say it was LOUD??? 

We had dehumidifiers on two levels and lots of air blowers (big giant fans) on two levels. You could not hear yourself think.  We had to shout over the noise. The dog wouldn't stop barking and she was very nervous.  We chose not to kennel her (big mistake) so we took her to work with us every day.  Eventually, she calmed down but she hated the noise as much as we did.

Fortunately, our technicians were wonderful.  They put us at ease and they were very upbeat and considerate. They removed all our paperwork from on top of my desk, magazines and bills from off our kitchen table and boxed up everything else.  They carefully removed all the pictures from the walls and put them adjoining rooms.  Even though our ceiling was saturated with a ton of water they dried it completely within three or four days. Finally, they removed the floors in the family room and kitchen.  We are now looking forward to the rebuild process.  I hear it will be noisy too.  At least we have a few days in-between the noise.  Look for Part 3, The Rebuild!

What is the benefit of hiring an IICRC Certified Firm?

4/27/2018 (Permalink)

Just as any professional performs at a higher level of competency in their fields, IICRC Certified Technicians set themselves apart through training, experience, and comprehensive examination. The examinations consist of the successful completion of one or more of the 28 certifications courses available. 

When you see an IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property. IICRC Certified Firms employ technicians who, after study, field experience and passing comprehensive exams, have received IICRC certifications in specific cleaning, restoration and inspection categories such as upholstery, wood flooring, stone and tile flooring, carpet cleaning, odor removal, mold remediation, water damage, fire damage restoration and more.

Certified Firms are the only cleaning, restoration and inspection companies listed in the IICRC locator. They also promise to adhere to the IICRC Code of Ethics, be current in their business insurance and licensee requirements, and can proudly display the IICRC logo on their company website and vehicles.

What is the benefit of hiring an IICRC Certified Firm? Retrieved from

Opening a water line after a cold winter

4/27/2018 (Permalink)

It looks like spring has finally arrived in Wisconsin.  It is time to go down to the basement and open up the valves in the water lines going to the outside spigots.  If water was trapped between the valve and the spigot during the freezing temperatures that we experienced this past winter, it could have caused the water to freeze and create cracks in the water line.   

We suggest that you inspect the water line before opening the valve.   Then open up the valve and wait a few minutes to see if there are any leaks in the line.  At this time of the year we receive calls from customers who opened the valve and immediately went upstairs.  Hours or days later they discover their basements are flooded causing extensive damage.  SERVPRO of Ozaukee County can dry out and restore the basement “like it never even happened.”  However, it is less costly and less stressful, to find and stop any water leaks as soon as possible and definitely before they flood your basement. 

Flooded Basements in Mequon, Wisconsin

4/13/2018 (Permalink)


A basement can flood at any time depending upon variable circumstances. Heavy rainfall is only one of those circumstances. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. Some other reasons for a flooded basement are:

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • Call SERVPRO of Ozaukee County today  at 262-242-8888 to let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.
  • We are Flooded Basement Specialists:
  • If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure and contents. Remember, the longer you wait, the worse the problem will get.
  • Have Questions about Basement Flooding? Call 262-242-8888.
  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Company Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use IICRC S500 Restoration Standards
  • We Use Advanced Inspection and Extraction Equipment
  • Restoring Your Mequon Community Commercial Property After A Water Damage Event
  • Restoring Commercial Properties Presents Unique Challenges About SERVPRO of Ozaukee County
  • SERVPRO of Ozaukee County specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
  • Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.
  • Commercial Approved Flooding and water damage events at Mequon community commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.
  • Basement Flooded? Call Us Today – We’re Ready To Help 262-242-8888

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When a SERVPRO Owner has a Water Loss Part 1

4/13/2018 (Permalink)

A water loss is disruptive, noisy, stressful and did I mention LOUD???

As a SERVPRO owner, I recently woke up to rushing water overflowing from a sink in our upstairs bathroom. We're talking Niagara Falls.  Apparently, we had not turned off the faucet after getting a drink of water in the middle of the night. Then when I woke up and walked into the bathroom, I walked onto completely soaked rugs and about 1/2 inch of water all over the bathroom floor.  I immediately turned off the faucet and opened up the cabinet beneath the sink. More water came pouring out.  I began putting towels on the floor to keep the water from flowing into our bedroom. 

I could see that a lot of work would need to be done. Still being very sleepy, I decided to look at the first floor a little, hoping that the water had not gone downstairs.  An hour later, I discovered my worst fears.  The water had indeed traveled downstairs through the ceiling in our family room as well as a light/fan fixture in our kitchen.

The light fixture was pouring water all over the kitchen table and had already ruined mail, newspapers, magazines, etc.  A couple of chairs and a couch were soaked. What a mess!!  The water was all over the floor even worse than it had been upstairs. The carpet was soaked in the family room and stained from the orange water still dripping through the ceiling. The kitchen linoleum was flooded but I put a dozen large bath towels on the floor to soak up as much water as possible.

Next I called our insurance agent to get a Claim number and then I called our SERVPRO of Ozaukee Production team.  They came right out and were wonderful.  I got to see them in action at a water loss from the very beginning.

When they have finished the mitigation I will write another blog describing what they did. Stay tuned!!! 

Does Your Ozaukee County Home Have a Mold Problem?

4/10/2018 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today –SERVPRO of Ozaukee County 262-242-8888.

Ozaukee County 24 Hour Emergency Water Damage Service

4/10/2018 (Permalink)

SERVPRO of Ozaukee County is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone, Ready to Help!!!
Call Today - 

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Ozaukee County has a real person answering the phone who has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect:

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Ozaukee County:

SERVPRO of Ozaukee County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.